Question 1

Why choose Medten over other suppliers?

Accepted Answer

Medten is a great source of top quality compatible medical cables and sensors for all major brands. We are a one stop shop for all your accessory needs. With Medten you will experience excellent products, friendly service, efficient processes and competitive prices.

Question 2

What is the warranty on Medten products?

Accepted Answer

The length of the warranty depends on the product type. Most reusable products have a 12 month warranty. Warranty on disposables vary but generally we match the warranty offered by the OEM. For specific information please contact our sales team at: sales@medten.com.

Question 3

Are these cables available for same day shipping?

Accepted Answer

We know how important getting medical products quickly is for your business, so we are making it a priority to carry most products you will need in our local distribution centers for fast delivery.

Question 4

If the cable does not fit/work what can I do?

Accepted Answer

There are some patient monitor models that have various connector types. We are well aware of this difficulty and will help you navigate this so you get it right the first time. If there is any problem, we will exchange the cable quickly so you get what you need. We want you to be fully satisfied.

Question 5

How do I match my equipment model with the right compatible cable?

Accepted Answer

Our team of experts will help guide you to the right product. If you have your patient monitor brand and model and/or the OEM part number for the cable you want to replace, we'll take care of the rest. If are not sure contact us and we'll help you find the product you are looking for.

Question 6

Should I buy OEM or compatible medical cables and sensors?

Accepted Answer

The standards for quality and functionality of OEMs and compatible cables is exactly the same. In the US both require a very strict FDA 510(k) approval and in the EU both require the same CE Certification. The majority of cables (OEM or compatible) are manufactured in China by companies with high standards for sourcing, manufacturing and quality assurance. OEM products are expensive and often have long lead times. Our compatible products have the same top quality as the OEM but are a price-conscious alternative.

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